Returns & Refunds Policy

At Twizzle, every product is made specially for you — customised, personalised, and crafted with care.
Because of the made-to-order nature of our products, all purchases are strictly Non-Returnable and Non-Refundable.

1. No Cancellations, Returns or Refunds

Once an order is placed, we immediately begin processing and personalizing your product.
For this reason:

• Orders cannot be cancelled after placement.

• Products cannot be returned or exchanged.

• No refunds will be issued under any circumstances.

This policy applies to all products sold on mytwizzle.in, including:
Polaroids, magnets, story magazines, journals, personalised boxes, return gift sets, and all custom or curated gifts.

2. Exceptions – Only in Case of Damage or Wrong Product

While we do not accept returns, we will replace your order only if:

• The product arrived damaged, or

• You received a wrong item compared to what you ordered.

To request a replacement, please contact us within 48 hours of delivery with:

• Order ID

• Clear photos/videos of the product and packaging

• A brief description of the issue

Email: info@mytwizzle.in

Note: Requests made after 48 hours will not be eligible for review.

3. No Refunds on Replacement Cases

If approved, we will arrange a replacement of the same product.
Refunds are not provided, even in damage-related scenarios.

4. Incorrect Shipping Address

If the address provided is incorrect or undeliverable, Twizzle will not be responsible for failed delivery or refund. A reshipment fee may apply for re-delivery.

5. Gifts

All personalised gift items also follow the same No Return, No Refund policy.
Replacements are processed only for damage or incorrect product received.

6. Contact Us

For support or queries about this policy, reach out to us at:
📩 info@mytwizzle.in